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Training & Support

SchoolPointe

3248 West Henderson Rd.
Columbus, Ohio 43220

SchoolPointe doesn’t just advertise “customer support” we live by it.  Customers are the lifeblood at SchoolPointe and we make sure to provide the quickest and most complete customer support possible.  We do this by having dedicated support staff specifically assigned to your account from your account manager to your customer support representative, you’ll not only get to know them personally but come to depend on them to answer your questions quickly and thoroughly.

Training

SchoolPointe will assign your school district its own dedicated training manager that will handle all of your district’s training needs. Whether through onsite or virtual training sessions, your users will receive excellent guidance to use our system.  We’ll take the time to train your district level employees, building administrators and teachers so that everyone understands how to utilize your new website solution. 

Support

We also know that even after everyone has gone through training there will still be questions and issues requiring additional support.  Your users will have access to both phone and email support.  In addition, we’ve created a detailed FAO section complete with short, how-to training videos for each section.

At SchoolPointe, you’ll find a team of website experts that understand your needs and support issues.  We’ll be quick and complete everything you need to ensure your district’s website is always a shining example of success.